Customer Website — Quick Reference for Staff (English)

Use this when explaining the guest experience. Customer UI is English.

Branch websites

| Branch | URL | |--------|-----| | Manila | https://carehomely.com | | Cebu | https://wodyhome.com | | Davao | https://davao.carehomely.com |

Cebu/Davao online checkout may be closed until manager enables cutover — use assisted checkout in workspace instead.

Guest journey

1. Browse products → choose options → add to cart (no one-click add on listing).
2. Checkout → creates draft order.
3. Pay deposit / first payment at store (Finance records in workspace) → order confirmed.
4. Guest can sign in with Philippine mobile (must match order) → My orders.

Tracking

| Method | URL | |--------|-----| | Logged in | /account/orders → Track order | | Link from CSR (no login) | /track/{order_no}?t=... | | QR on paper receipt | Same track URL |

Tracking auto-refreshes on delivery day (poll).

Labels guests see

| Internal | Guest-facing | |----------|----------------| | need_purchase | Pending factory shipment | | In transit batch | Factory freight in transit (with ETA if set) |

Self-service forms

| Form | Path | |------|------| | Complaint | /complaints | | Careers | /careers, /careers/apply | | After-sales (delivered) | On tracking page — Service request |

Email shown: woodnalist@gmail.com

Referral (customer referrer program)

• Customer with confirmed order gets /account/referral — 2% program (MVP).
• Different from staff ?ref= and partner /go/.

Phone numbers on site

• Manila: (02) 8659-6304 · 0960 464 5981 (default in config)
• Cebu/Davao: from env if set

What staff should send after payment

1. Customer tracking link (copy from order detail).
2. Optional: Print receipt / A4 customer receipt with QR.

Do not share staff workspace login with customers.